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Genesis

Genesis is a telecommunications software development company that specializes in telemanagement related software products. This year marks Genesis Systems 22nd Anniversary of offering top quality products and services to our customers. To celebrate this year, we have expanded our existing product line to now include:

call accounting  call accounting software - gen switch   call accounting - traffic manager   call accounting - contact center manager

Genesis Professional Series Call Accounting - our legacy *easy to use* system has been re-designed and re-written to be even more powerful and easier to use. Our brand new Professional Series features an easy to use graphical user interface unlike anything else on the market today. Genesis Call Accounting versions include Business, Hotel/Motel, Multi-site, Multi-switchboard and Multi-tenant available in both Plus, Lite and Ultra-Lite versions.

GenSwitch - is a very powerful and graphical single/multi-site switch management package for performing Moves, Adds and Changes to your Nortel PABX system. GenSwitch represents a whole new generation in switch management by removing the complexities found in other packages. GenSwitch fully integrates and shares information with Genesis Call Accounting to avoid duplicate entry.

Genesis Traffic Manager - accumulates switchboard traffic information and performs detailed traffic studies, *what if* modeling, and produces concise management reports for single or multiple sites.

Genesis Contact Center Manager (CCM) - captures ACD statistical information from your switchboard on the performance of your Agents, Positions, Queues and Trunk Routes for single or multiple sites. Detailed historical performance measurement reports are then produced.

Genesis COPS Fraud Detection - is a telephone fraud detection and reporting package that alerts you by email, cell phone, fax, or pager of any suspect calls.

Genesis 911 - accumulates 911 caller information, assembles it and produces a full range of comprehensive *real time* 911 Communication Center reports. These reports are used for capacity planning and historical call investigations.

Whether you're a hotel or a general business, with ten or ten thousand extensions, we have the right package for you. For hotel/motel businesses, Genesis Call Accounting software can easily integrate with your current property management system, without any additional hardware.

At Genesis Systems we pride ourselves in demonstrating superior quality, outstanding customer service and complete product reliability. If you decide to purchase a Genesis telecommunications product you have our 22 years of expertise standing right there with you.

For a quote or additional information, please contact us...

 
    

::: For more information email us at : info@bcsflorida.com ::: 2005 Business Communications Services, Inc. :::