Business Communications Services, Inc.

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ACD

Call centers are better under a Cypress.

Small-to-medium businesses can experience not-so-small call volumes, making effective call management critical for success. However, premises-based call center solutions require large investments in time and equipment,often times putting them out of your budget and your reach.

But today you have a better option: hosted automatic call distribution (ACD) from Cypress Communications. Delivered as a part of the C4 IP™ hosted VoIP and unified communications solution, C4 IP ACD packs the power of enterprise-grade call center technology without the enterprise-grade price tag. You get all the benefits of advanced communications and call center functionality with zero capital investment, inherent business continuity, and an established provider to manage everything from the network to the phone on each desk.

Whether your company requires essential call center functionality or more advanced controls, there’s a C4 IP ACD solution that’s right for you.

acd screenshot

Benefits of C4 IP ACD

Flexibility to meet your needs. Scalability when you need it.

C4 IP ACD features a virtualized ACD that provides a high level of call center visibility and control, and the flexibility that you need in feature bundles, soft client availability and phone choices.

Happier agents provide the best customer experience.

Inherent virtualization technology allows callers to connect with your company no matter where your agents are located—at the office, their homes or any other location.

Business continuity reduces risk.

Should your company experience a building emergency, inclement weather or just a prolonged power outage, C4 IP ACD keeps your call center up and running and ensures continuity with your service and sales operations.

Click here to learn more about the benefits of C4 IP ACD.

C4 IP ACD Features at a Glance

C4 IP ACD Features

    • Robust ACD Queue
    • Call Flow Management
    • Priority Management
    • Automatic Call Priority Promotion
    • Custom Music and Message-On-Hold
    • Supervisor Control

C4 IP ACD Advanced Features

Advanced version includes above features, plus:

    • Advanced Reporting System
    • Wallboard Support
    • Advanced Agent Features

Click here to learn more about the features of C4 IP ACD.

 

For a quote or additional information, please contact us...

 
    

::: For more information email us at : info@bcsflorida.com ::: 2005 Business Communications Services, Inc. :::